TRYBULIN

Refund Policy

Last updated: October 12, 2026

Unused video passes

Request a refund for an unused purchased pass within seven days of purchase by emailing support@trybulin.com from your account email. Include your order reference. Approved refunds go back to the original payment method.

Failed generation

A confirmed technical generation failure automatically returns your pass, so you can try again. If you would rather have a refund for that unused pass, contact support. If a task is still being confirmed, we will first check its final status to avoid creating duplicate requests.

Completed videos

Each completed video uses paid AI processing and can vary in its visual details. Completed generations are generally not refundable solely because you prefer a different creative result. If your file is corrupt, cannot be downloaded within the seven-day download window, or the service did not deliver the purchased output, contact support so we can investigate and arrange a remedy.

Processing time

We aim to respond within two business days. The time for an approved refund to reach your account depends on your payment provider. This policy does not limit mandatory consumer rights.